Holiday Inn Mumbai International Airport, an IHG Hotel

I recently stayed at the Holiday Inn in Mumbai and was completely disappointed, especially with the front office staff. While the check-in process was smooth, the service from the staff left much to be desired. There was no politeness from any of the team members I interacted with—they seemed to be rushing around without so much as a smile, which made the atmosphere very unfriendly. One particularly shocking issue was with the key card holder they gave me. It was clearly reused, and the name of a previous guest, "Bhatt," was still visible on it. I couldn’t believe they would hand out an old card holder without properly clearing or replacing it. This level of carelessness is just unprofessional for such a renowned hotel chain. Additionally, there was a staff member who helped me with my luggage upon arrival, but for the next three days, he couldn’t even recognize me. Whenever I smiled or greeted him, he would turn his head and avoid eye contact. Unfortunately, I don’t remember his name, but his rude and indifferent behavior was shocking. For a brand like Holiday Inn, this level of service is unacceptable. I’ve stayed at many Holiday Inns around the world and have never had such a bad experience. The lack of basic courtesy and professionalism at this location was truly disappointing. I do not recommend this hotel based on my experience.

The room was clean with excellent service. Breakfast is tasty. Nearby the airport. suitable for business trips.

In general has satisfactory stay, staff helpful and friendly, breakfast was of good variety

Wonderful clean rooms and friendly staff ,food was good .It's a bit far away from Mumbai Central, but it's a great hotel

The staffs are very friendly. Location is good and near to the airport.

Nice clean hotel Got a swimming pool so was a relaxing stay Didn’t book breakfast so don’t know Nice location Clean hotel Pleasant staff Gave me option for late checkout so that’s appreciated